1. How To Fix Your Sales Content Problem

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      What if your “sales content problem” isn’t the real problem, but a symptom of the problem? Given the role of the sales organization to deliver primary business outcomes — new customer acquisition and profitable revenue growth — if your sales content sucks (technical term in the content business) why would you think your marketing content is any better? I suggest you probably have a “customer content” problem. “So what, isn’t this semantics,” you ask? Well, how you define a problem has a lot to do with how you go about solving it. It affects your orientation, and approach. I watched with interest the webinar How to Unclog Your Sales Pipeline, with Craig Nelson of CallidusCloud and Scott Santucci of The Alexander Group, moderated by Gerhard Gschwandtner from Selling Power. There may not be three people who know more about the B2B sales enablement problem. Each has thought about and worked on the best ways...
  2. How Do Audiences Assess Your Marketing Content?

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      What if you could assess your marketing content the same way your audiences do? How would that improve content quality, audience relevance, performance? Of course. Makes sense. But what exactly does this mean — in practice? I invite you to collaborate in this real-time case example. I have a video for you to view, assess, and provide feedback for recommended improvements. We’ll source reader inputs over a couple of weeks and post the best suggestions. Principle being applied: it’s easier to criticize someone else’s content than our own. But maybe there are lessons we can all learn from this experience. The Scenario AlignMeeting is a new, interactive, online sales meeting platform from AlignRevenue. Their target users are B2B inside sales reps and managers. AlignRevenue created a short introductory video to outline the problems that inside sales reps and managers are experiencing—and a new solution to those problems. The primary goal...
  3. B2B Customer Content Operations Manifesto

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      The custom content business is a difficult business. It’s a difficult business due to the economics of the underlying content operations model, as well as poor inputs from inefficient clients. If you’re a B2B CMO pursuing content dependent strategies such as content marketing, automated lead generation and nurturing, sales and channel enablement (among others), you are now in that business. Agencies and production companies that produce good work products, and are profitable, do so by exploiting poor inputs and inefficient clients. And clients pay dearly for this. The primary mechanisms they use to do this are to charge for: Strategy Creative Retainers (agency of record or annual contracts) Change orders These mechanisms are not available to you with your internal content operations. Which means you’re left with all the negatives. This is why you (and most content marketers) struggle to: produce a constant stream of audience (buyer) relevant content … in the many...
  4. Content Marketing Gap: What to do, How to do it, How to operationalize

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    When it comes to content marketing, there’s near universal agreement on “what to do,” what actions organizations must take. “How to do it” advice tends to focus on tactic-specific techniques. We see a significant execution gap between these two information categories. The gap is how organizations operationalize their content strategy. We believe this missing element is the reason content under-performs, organizations experience the perennial “challenges that B2B marketers face” (Content Marketing Institute), and demonstrating suitable return on content investments is elusive. The nature of the information delivered in this post is such that it requires explanation with visual support. This indicated that video is the best medium. It’s also an example of a practical use of video to deliver educational information, not just to entertain. This article provides a deeper understanding of a business or enterprise class content strategy. Executive Summary – 6 Competencies for Marketing and Sales Content Strategy This article with explanatory...
  5. Getting B2B Content ROI Right

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    In this digital era, the nature and role of customer content has new meaning and significance. Content is a strategic business imperative because it is a key driver of top business and functional objectives. Poor performing content lowers outcomes. Misunderstanding content ROI elevates risk of poor decisions about content strategy and investment. The risk to senior executives in B2B selling enterprises, of not taking a strategic perspective on customer facing content, impacts their decisions about top business objectives: New customer acquisition and revenue growth Sales and marketing productivity, and lower selling costs Data acquired about buyers, customers Consistent delivery of an exceptional customer experience. But most executives have never given serious consideration to customer content as a business asset. It has always been the tactical responsibility of knowledge and creative people. One executive expressed what I most often hear: “What is content anyway? Collateral, right?”  (See What is Content?) Most senior executives are still...
  6. New Sales Competency – Use Content to Sell

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      The digital era has ushered in many behavior changes, especially for B2B buyers. Sales professionals have been slower to change their sales methods to adapt and align with new buying processes and the expectations of buyers. Those who are not actively and effectively using content to sell are missing an important opportunity to capture a selling advantage, lower selling time and costs, and accelerate successful sales outcomes. “Social selling” while new and popular, doesn’t yet represent a significant breakthrough in the way B2B sales people sell. As currently applied, social selling is primarily a different (and hopefully more efficient way) to research buyers, to network, and to conduct some initial touches. In reality, and almost by definition, most sales people have never really used content to sell. Two supporting reasons for this are the traditional lack of sales ready, customer relevant content, and poor ability to find content for specific...
  7. More Than Content Needs Overhaulin’

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    For all the time, attention and investment made in sales enablement tools, it’s a shame a fraction of that hasn’t been invested in solving the core problem: the content itself. One of our colleagues often quips: “it’s easier to buy software.” He means easier than figuring out the culture and process changes, aligning siloed functions, enrolling stakeholders, and resolving all the interdependent causes of problems. He also says, “every major purchase is essentially a change management initiative.” Despite the lip service and pockets of success (sustainable?), sales enablement hasn’t yet met expectations. But then …. CRM? I was reminded of this by Tom Pisello’s summary of the Qvidian users conference. Top Priority: Content Overhaulin’. While “purging, aligning and personalizing” content might be necessary work, what’s really required is a better process for content. How can it possibly be, that in the fifteen years I’ve been involved with B2B content, most...
  8. How to improve content performance and operations output

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      Marketing leaders, and the executive team to which they are accountable, understandably want to improve performance of customer facing content, get better outputs from content operations, and better returns on content investments. At the recent Content Marketing World, content ROI was a prominent topic. This post will provide an overview vision of what you must do to tune your content operations for optimal performance. Content operations performance means the ability to reliably and consistently meet content standards you’ve identified: Quality Timing (continuous and rapid time-to-market) Quantity (to cover requirements with versions and formats) Audience relevance As well as other factors you’ve identified (reuse). There are so many factors marketers must optimize, starting with resolving their challenges, as well as new, digital era content criteria.   We will explain our recommendation for an operational shift in the first video below. The second video illustrates how this works using a new, continuous publishing, or “content...
  9. Need Better Content? Define Your Use Case Requirements

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    Perhaps you’re the sales leader, and your sales people lack the content they need to sell effectively in this age of online, self-educating, stealth buyers. Or, perhaps you’re responsible for lead generation and demand management, but you lack effective education-oriented nurturing content to support your desire to deploy multiple persona, stage and industry relevant nurturing campaigns. You might manage channel sales and your partners regularly complain they lack channel appropriate content to fuel their lead gen and selling activities. Or, you are accountable for any number of other content dependent, customer engaging groups across your organization. Your inventory and budgets are starved for the customer relevant content you require. You each know the performance of your group suffers due to poor, missing or impossible to find content for key situations.  Yet your organization is cranking out more content than ever before. What’s going on? More importantly, what can you do...
  10. Improve Sales Proficiency With Relevant Sales Conversations

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      Why relevant? What does relevant really mean? How would you know if you are having a relevant conversation with a buyer? How does this improve your proficiency and results? Relevant — adjective; 1. bearing upon or connected with the matter at hand, pertinent Pertinent — adjective; 1. pertaining or relating directly and significantly to the matter at hand. Being relevant is important due to the shift of the locus of control in buying/selling situations. Traditionally, buyers were dependent on vendors through their sales representatives for information. This “conversation” typically went: “Here’s what we have (product, solution), here’s what it does (features), here’s how it will help you solve your problem (benefits).” Today, buyers are conducting self-directed, online research, deep into their decision process. B2B buyers don’t need vendor/product information until later in this process. They don’t believe — often because they haven’t experienced — sales reps can provide any...
  11. Improve Sales Proficiency By Being Relevant to Buyers

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    Why relevant? What does relevant really mean? How would you know if you are being relevant with a buyer? How does this improve your proficiency and results? Relevant — adjective; 1. bearing upon or connected with the matter at hand, pertinent Pertinent — adjective; 1. pertaining or relating directly and significantly to the matter at hand. Being relevant is important due to the shift of the locus of control in buying/selling situations. Traditionally, buyers were dependent on vendors through their sales representatives for information. This “conversation” typically went: “Here’s what we have (product, solution), here’s what it does (features), here’s how it will help you solve your problem (benefits).” Today, buyers are conducting self-directed, online research, deep into their decision process. B2B buyers don’t need vendor/product information until later in this process. They don’t believe — often because they haven’t experienced — sales reps can provide any other useful information....
  12. An All Too Typical Sales Prospecting Phone Message

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    One of many webinars I attend was a lead nurturing webinar recently. I’m always looking for insights, especially about how companies are thinking about content to support their many use cases. I also like to experience selling from a buyers perspective. I get many sales prospecting calls, but usually for products or services I could care less about. I delete and forget. But this was a topic I’m really interested in. While I’m not a prospect for this company, I think I am an important influencer, and potential referral source for them. This is the follow up message that was left on my voicemail. After you listen to this 35 second recorded message (slightly edited to remove identifying marks) — and before you read on — take a moment to write your impressions of the message, and what you would do differently. (Play in separate webpage.) Now let’s compare. Message...
  13. Continuum and Process vs. Event, Project or Campaign Thinking

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      The consensus is clear. It’s past time to shift your thinking about your approach to marketing activities as an event, project or campaign, to continuum and process thinking. In my mail yesterday I received my hot-off-the-press copy of Ardath Albee’s new book, Digital Relevance: Developing Marketing Content and Strategies that Drive Results. While I haven’t yet read it, this morning LinkedIn delivered an interview-based article that introduces a key theme of the book. LinkedIn: Why is it important for marketers to view marketing as a continuum?  Ardath Albee: Marketers typically think of their B2B marketing efforts as a series of campaigns focused on specific parts of the buying decision. The problem is, if a B2B buyer is at a different stage in their buying process than the content you distribute suggests, you could miss engaging them entirely. This theme is especially important for your thinking about your content strategy and operations....
  14. Business Trends Indicate Need for Enterprise Content Strategy and Operations Management

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    Content Header Target Audiences:  VP of Marketing / CMO; CEO/CFO; Marketing / Content Operations head Purpose:  Provide insights from business analysts on important trends that impact business, marketing and content strategy: the digital enterprise, digital marketing, content and content operations, and their implications for business strategy Raise awareness of the need for enterprise content strategy that is different from traditional marketing content strategies for websites and content projects Support the case to execute content strategy through a new, leveraged, more efficient, content supply chain operations model. Topics:  Content is a strategic imperative and driver of top enterprise objectives. To meet new requirements, challenges and business imperatives, businesses must embrace a new content (digital) mindset. Businesses need a content strategy that goes beyond marketing, websites and content projects. This must support ALL customer facing, content dependent groups, including sales, sales training, customer service, HR (talent acquisition), and the sales channel. Organizations must execute content strategies...
  15. Conversation Support Competency for Content Strategy

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      Target Audiences:  VP of Marketing / CMO VP Sales Product Marketing Sales Enablement  Purpose:  Introduce a new perspective and suggested approach to improve customer conversations and content, as well as the productivity, effectiveness and efficiency of marketing, sales and content development teams. Topics:  Conversations and content creation require common inputs Why make individuals have to figure out universal inputs Design conversations, develop universal inputs, and deploy inventories of support elements to all customer facing and content creating people   Conversation Support Competency for Content Strategy When we talk with people about content strategy, and the preparation required to create effective content, most are familiar with the first competency in our 6 Competencies for Marketing and Sales Content Strategy — Understand Buyers. “Personas! Yeah, we’ve done those!” Well …, ok. But think about what else constrains your ability to create quality content and get it deployed quickly.  Now, think about your sales...

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