1. Knowledge Delivered

    Our theme this year is Knowledge Delivered. Why? We are all knowledge workers. Knowledge is actionable information. We operate inside organizations where knowledge creates value and competitive advantage. This makes information, knowledge and content strategic imperatives for any business. But we have a knowledge delivery problem.  Knowledge is locked away inside people’s minds, in content, within repositories, within systems. This inevitably makes it static, only moving toward out-of-date. When knowledge is needed, users must be aware of that need, know that it exists and where, have the time initiative and skills to go find it, and access permissions to complete the effort. To be a useful and usable asset knowledge must be delivered — when, where and in the right context. This works best when organizations incorporate the right knowledge, learning, communication support, and high-value content into daily activities and operating systems. To do this you must free knowledge from containers, so it can be delivered to cause action. This is a foundation...

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