1. How to define requirements and requisition content

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      To get effective, sales-ready content, sales organizations must “requisition content” from the marketing and content groups that are resourced and budgeted to create it. This article introduces an approach and steps to do this. To understand why, see Why B2B Sales Organizations Must Requisition Sales Content. To understand why you need a sales content strategy, see article referenced bellow. This requisition work could be a key role for sales enablement professionals. While the steps are simple, the work isn’t necessarily easy. In a sentence the approach is this: Assess critical sales conversations  at key buyer engagement points, in the context of:   1. Assess and Define Key Customer Engagement Use Cases This is the best starting point for planning and preparation work (content strategy). It defines the context for the “job” you need content to do. (See What “Job” Do You Want Content to Do?) Identify each critical conversation within each use...
  2. Why B2B sales organizations must requisition sales content

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      B2B sales leaders know that effective, situation-specific, sales ready content is a strategic imperative. It is a key driver of B2B sales effectiveness. To provision sales and partner teams with the right selling information and content the sales organization must requisition sales content from their providers. Most people aren’t aware that effective sales content is significantly different from marketing content. This discovery helps explain the perennial frustration and challenge in arming sales and partner reps with what they really need (vs think they need). In short:   Marketing creates content for markets, segments and personas, to generate conversations (leads for sales people, PR and brand and other marketing purposes). Sales people require information and content to conduct conversations with specific account and buying teams. To be useful, sales content must align to and support the specific purposes of both sellers and buyers. So the question really is: How is it possible for non-sales-oriented, creative content people ...
  3. Three focused actions improve your B2B sales effectiveness

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      This article introduces the discovery of a simple and practical approach to improve B2B sales effectiveness. It is especially important for B2B selling organizations with, or trying to adopt, a value selling model. And it’s an approach few organizations have thought about.   The Sales Effectiveness Problem and Core Cause For B2B selling organizations, there is only one primary sales problem … … the inability to predictably, reliably and profitably hit your revenue (growth) number.  There are numerous causes. The cause that seems most pervasive, and not well addressed, is … … the inability to deliver effective knowledge, conversations, and information, in context, at scale.  These factors are each important and inter-related. But the core cause is ineffective sales conversations. Specifically, the inability to engage new prospects effectively, to speak with insight about the prospect’s business issues, and to create value through how you sell as much as with...
  4. Sales Leaders – Align your value sale model to market realities

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        Are you involved with a commodity, or a complex/value sale? How would you know? Do your prospects understand the business problem that your offer addresses? Do they know what’s required to solve that problem? If the answer is “yes” to both, you are selling a commodity — or soon to be — offer. If the answer is yes to the first question, and no to the second, yours is a value added commodity offer. If the answer is no to both, you’re in a complex/value selling situation. Why does this matter? How does your marketing and sales strategy differ if you sell a complex/value offer? For many companies that require a complex/value sales model, this may be the crux of your new customer acquisition and revenue growth problem. You’re using a traditional marketing and sales strategy to conduct a value sale. What’s the difference? A key premise of the traditional marketing and selling model...
  5. The Content Design Point is Different for Marketing and Sales Content

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        In Marketing and Sales Content — Differences That Matter I identified the problem that few people explicitly understand the difference between sales and marketing content. Does this really matter? During 20 years creating sales, marketing and training content for B2B organizations we discovered it really does. I believe this misunderstanding is a primary cause of poor or missing situation-specific sales information and content. This matters because the quality of sales information impacts B2B sales and marketing performance, as well as revenue growth. For companies pursuing account-based marketing tactics (ABM) I suggest success depends on information that is more like sales content than marketing content. The question addressed here is, “what can be done to improve sales content?” I will offer a prescription for what to do, based on adopting a different content design point, and how to do that. Consider for a moment the infamous marketing and sales...
  6. Sales Content for Sales Knowledge and Performance Support

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        This article is a deeper consideration of some of the questions and answers raised in my article, Marketing and Sales Content — Differences that Matter. A category of sales content I highlighted is Sales Knowledge and Performance Support. Outside of onboarding, periodic training, and informal sharing, this is an area that is largely left up to individuals. When this is the case, sales organizations lose an important sales performance lever — a continuous, collaborative learning and performance support program. Sales (enablement) leaders should foster a culture of learning, which is different than a culture of training. “Knowledge which is related but not identical to information, is exploding at the same rate as information. Doubling every two years.  Even though our knowledge is expanding exponentially, our questions are expanding exponentially fast.  And as mathematicians will tell you, the widening gap between two exponential curves is itself an exponential curve. That gap between questions and...
  7. 10 Questions About Sales Content Sales Leaders Should Ask Marketing Leaders

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      I’ve written that sales and sales channel content requirements are some of the most under-served in most B2B organizations. Selling in a digital era characterized by hyper-connected, hard to engage, low attention span buyers makes effective sales content a strategic imperative. While research indicates 65% of the content created by marketing for sales is never used by sales, the situation is in fact much worse. The adverse impact of missing sales content that was never created is undocumented but significant. The opportunity cost of sales productivity and effectiveness trumps content costs. Sales leaders should appreciate that most marketing leaders don’t have clear definitions for sales content, or even how to create effective sales-ready content. Marketing’s belief that sales content is similar to, and an extension of content marketing, is misguided. Sales content problems will persist until this thinking and the practices it produces changes.   Ten Questions About Sales...
  8. Marketing and Sales Content – Differences That Matter

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      What IS the difference between marketing and sales content? This is a good question to ask across your organization. The answers will reveal people’s thinking and understanding about “content” in general. Notice how clear, specific, consistent and actionable the responses are. Or not. Why does this matter? Effective sales content is a strategic imperative when selling in a digital age of hyper-connected, hard to engage, low attention span buyers. Sales performance suffers due to poor or missing sales content. This is the common state across most B2B sales organizations. According to SiriusDecisions, 65% of content created by marketing for sales is never used. That’s not surprising to me. This has been the case for well over a decade. What’s shocking is not only that it isn’t resolved, it’s not improving! I believe the B2B sales content predicament is actually much worse than these statistics indicate. This statistic and underlying research...
  9. 6 actions for sales leaders to get the right sales content

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      Sales and sales channel performance suffers due to poor or missing situation-specific sales information. This is still a common B2B selling problem. Despite significant investments in sales and marketing technologies, most B2B organizations don’t provide enough of the right information and content to their sales and channel sales organizations — and audiences! Sales content isn’t designed and created “on purpose.” It isn’t created to meet well-defined use case requirements. Without clear requirement definitions, developers don’t know what to create, how or why. Sales organizations don’t know if they’re getting what they need. Marketing is largely responsible for content strategy and development. Yet few marketers can provide clear definitions or guidelines for what effective sales content really is. Most believe they currently create the content sales needs. They believe the problem is lack of awareness or access to that content. This is flawed thinking. Symptoms of this are the decades...
  10. A Conversation About B2B Selling Content

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      “What is the state of B2B selling content today?” That was the first question Barb Giamanco asked me on her sales podcast, Right Message, Right Support, Right Sales Content, on the Razor’s Edge. How would you answer that for your organization? How would you know? Is your selling content considered short life collateral, or mostly long-life assets? What criteria would you use to audit the quality and usefulness of your content? Do you have an inventory that would make an audit possible? These are some of the questions we discussed. Below is an outline of key points I addressed that you might want your organization to consider.   Key Considerations for Effective Selling Content If your sales team conducts a complex, solution or value sale, situation-specific selling information and content is essential for your success. If you are trying to shift your selling model from a traditional product-feature-benefit approach...
  11. Getting Sales Content Right

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      As B2B selling organizations attempt to transition from a product to solution or value sale, they must deal with the new realities of selling in a digital era characterized by self-educating teams of buyers. This new reality has made high-performing, situation-specific information and content a strategic imperative for B2B organizations in general, and direct and channel sales teams in particular. Two of the most under-served B2B functions when it comes to content are direct and channel sales organizations. There are many reasons for this. Too many executives aren’t aware of this imperative or the impact it has on new customer acquisition, revenue growth, selling costs or customer experience. As one senior sales executive at a large technology company said to me years ago, “what is content, it’s collateral, right?” Whew! Sadly, this mindset is still prevalent today. Marketing departments assume the content they create is suitable for sales. Often...
  12. Situation-specific information, on-purpose, by design

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      I’m done talking about “content.” The word is too conceptual to have any useful meaning. In my world, words matter. To work, words must convey common meaning. I believe the word “content” and how it’s used actually causes problems. This is undoubtedly a contributor to quality problems experienced with marketing and especially selling content. Sales tells marketing, “we need better content.” Marketing replies, “what kind of content do you need?” Sales: ” we need customer stories, presentation support, videos, etc.” Sound familiar? And I could go on about content for certain stages, personas and industry verticals, among other important relevance categories. Having managed a business that created content for B2B sales, marketing and training organizations for 20 years, we regularly dealt with requests expressed this way. Knowing desired content formats, audience types and selling stages is simply insufficient input to inform quality content. We would ask, “What exactly do...
  13. The most underserved content requirements

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      I received a call from a colleague who started a new sales job with a software company. “We have no good content to serve as door openers, or to nurture target accounts who aren’t ready to meet. All we have is product collateral.” Sales content for key sales engagement points are the most underserved content requirements in most B2B organizations. Little or poor prospecting is both a symptom and casualty of this reality. There are many important reasons for this (please don’t shoot the messenger, not all may apply in your organization): Marketers don’t know what sales people need. Sales managers and reps actually don’t know what they need either, until the situation occurs and they can’t find it! Marketers don’t package and deploy content to sales that marketing may be using for lead gen and nurturing. Sales doesn’t know how to requisition content from non-sales resources who need...
  14. 30 60 10 B2B Information and Content Strategy

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      Companies struggle to keep up with the information and content demands of a digital business environment. As B2B selling organizations adopt social selling practices, current content volume requirements will seem puny by comparison. You better have a strategy to scale without compromising quality, timeliness and, of course, cost. In the content business, create vs. curate is similar to the traditional business decision of make vs. buy. To the degree companies develop a formal B2B information and content strategy, deciding this mix is one decision output. What if there’s a third way? This won’t be a breakthrough insight. It recommends elevating an important technique for higher execution. This technique many companies seldom use and may not have considered in content strategy decisions.   B2B Information and Content Strategy A simple way of thinking about information and content strategy is to answer two main questions: On-purpose — What content do we need...
  15. 7 reasons you’re not getting the most out of customer facing content

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      Missing or under-performing customer facing content has a significant impact on strategic business objectives: new customer acquisition and organic revenue growth, sales and marketing productivity and efficiency for lower selling costs, data acquisition and customer experience. B2B lead generation and conversion rates are universally below expectations. Late stage content in sales cycles hasn’t evolved to support buyer-centered selling practices. A realistic assessment of the underlying cause of the problem helps you apply the right solution, because it allows you to see the real cause of the problem. In our view, there are seven primary reasons you are not getting the most out of your customer facing content. 1. Customer facing content is not created on purpose. Content has a specific “job” to do for both marketing and sales tactics. How you define the purpose of your content depends on the specific information required for each “touch,” the user experience...
  16. Why You Need a B2B Sales Information and Content Strategy

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      If you sell the way you did 10 years ago, you don’t need a sales content strategy. There’s little strategy required to tell people about your company, products, features — just don’t forget those benefit statements! But if you’ve truly adopted a customer-centered sales philosophy you know you have new requirements. The new realities of selling to self-educating, digital era buyers has made having the right information an essential tool for sales professionals. The right content addresses every key buyer decision point throughout the customer engagement process. The importance and complexity of this requirement demands a strategy.   Sales people need content to sell In B2B sales, especially a complex, considered or value sale, sales people still generate most of their sales “leads.” They develop virtually all sales opportunities. As it is for marketers, content is essential to capture prospect attention and generate interest. For sales people, tracking prospect content consumption indicates...
  17. Overlooked cause of low sales and marketing results

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      In this digital era, content is a primary driver of sales and marketing performance. We have written extensively on this. Background articles are referenced at the end of this article. Poor or missing content is an under-appreciated reason B2B selling organizations experience lower than projected new customer acquisition and revenue growth results. High selling costs are both a symptom and additional casualty. In addition to adverse business impact, companies experience content costs 30 to 50% higher than they should. Output from current content production methods are typically 20% what they could be. When we investigate the reasons for poor or missing content we find three reasons that frequently stand out. These are remarkable both because of their importance, and because they aren’t well understood or appreciated. 1. An ineffective or non-existing business level content strategy. Survey results from Content Marketing Institute indicate that an appalling 48% of respondents claim...
  18. B2B Sales Information and Content Strategy

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        When it comes to content and strategy, few people share a clear and common meaning of each word. Put them together, and what you have is downright perplexing. This is a sales content strategy guide for the perplexed. It is for people in marketing and sales who must collaborate to get these strategic assets right. (See Content is a Strategic Imperative for B2B Selling Organizations) The linked articles below are integral to a complete understanding of how to develop, document and execute an effective sales content strategy. First, a few definitions. Content For this article we are talking about sales content. More specifically, we’ll focus on B2B sales that are defined as complex, considered or value sales. “Content” includes sales messages, conversations, and stories which comprise what we refer to as the “contentS” of the media that package and deliver them. So content also includes conversations delivered by...
  19. How to Define Sales Use Case Requirements for Your Sales Content Strategy

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      The design point for your B2B sales content strategy must be your buyer’s engagement model, mapped against your sales strategy. Fundamentally, it must be conversation centered. Without well-defined and documented sales use case requirements, effective sales content strategy is not possible. Rarely do we meet companies that have even considered this, let alone defined and documented specific requirements. You can find an introductory explanation of this idea at Need Better Content? Define Use Case Requirements. This post will step you through a process to define and document requirements. Pre-requisite to use case definitions are two competencies we identify in our 6 Competency Framework for Business Level Content Strategy. These are Understand Audiences and Buyers Competency and Conversation Support Competency.  Essentially, sales use case requirements define the purpose and context in which sales content will be used. Sales Use Case Requirements Context The general context for your use case requirements are: Who’s...
  20. B2B Sales Conversations — By Design

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    To paraphrase David Packard, sales conversations are too important to leave to sales people. B2B sales conversations for key touch points should be designed. This optimizes conversation effectiveness and simplifies selling. It provides a common baseline that makes feedback and continuous improvement possible. How have you designed the sales conversations for your key touch points? How well do each of your sales people handle conversations at key touch points, or with different stakeholders? How consistent is the delivery of your messages across your sales teams? How does stress affect these results? I’m talking about the conversations where, when they are performed well, you’re in the game. You’re gaining respect and trust that makes it possible for you to educate buyers and influence a buying vision and decision criteria. Poorly performed conversations mean you might not even get into consideration, or might just be pricing fodder. According to SiriusDecisions, 71% of sales...
  21. Content Strategy Competency – Understand Audiences (Buyers)

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      For most B2B selling companies, content strategy is developed and executed at the functional or even tactic level. These strategies naturally focus on the requirements and audiences of each function. Few companies have a universal, business level content strategy. The functions we’re talking about engage some version of the company’s “customers,” with messages and content that are of a marketing and selling nature. This creates new requirements that are driven by self-educating audiences, digital content and online channels.   We believe lack of an effective, business level content strategy lowers optimization of top business objectives: New customer acquisition and organic revenue growth Sales, marketing and channel productivity, for lower selling costs Acquiring data about customers and buyers to feed predictive analytics and data-driven decision making Delivering a consistent, exceptional customer experience. Indeed, we see significant opportunity for companies that develop business level content strategy to create breakthrough results in terms of: content...
  22. Content Operations Can Create Marketing and Selling Breakthroughs

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      Marketing and selling content operations isn’t sexy. But it could be one of the most important focus areas for marketing leaders. See Is Content Operations Your Next Focus Area? Almost every week I see fresh survey results that continue to reflect the long-standing challenges that B2B marketers face (Content Marketing Institute). More importantly, I speak with people in companies and hear the same issues. The question is, “given all the internal and external expertise and creative resources available to organizations, why do these persistent and near universal content problems still exist?”   McKinsey On Digital Marketing Operations This post was inspired by the McKinsey Insights article: How digital marketing operations can transform business. Here’s McKinsey’s assessment of current state: “Marketing operations are certainly not the sexiest part of marketing, but they are becoming the most important one. With businesses unable to keep pace with evolving consumer behavior and the marketing landscape,...
  23. How To Fix Your Sales Content Problem

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      What if your “sales content problem” isn’t the real problem, but a symptom of the problem? Given the role of the sales organization to deliver primary business outcomes — new customer acquisition and profitable revenue growth — if your sales content sucks (technical term in the content business) why would you think your marketing content is any better? I suggest you probably have a “customer content” problem. “So what, isn’t this semantics,” you ask? Well, how you define a problem has a lot to do with how you go about solving it. It affects your orientation, and approach. I watched with interest the webinar How to Unclog Your Sales Pipeline, with Craig Nelson of CallidusCloud and Scott Santucci of The Alexander Group, moderated by Gerhard Gschwandtner from Selling Power. There may not be three people who know more about the B2B sales enablement problem. Each has thought about and worked on the best ways...
  24. New Sales Competency – Use Content to Sell

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      The digital era has ushered in many behavior changes, especially for B2B buyers. Sales professionals have been slower to change their sales methods to adapt and align with new buying processes and the expectations of buyers. Those who are not actively and effectively using content to sell are missing an important opportunity to capture a selling advantage, lower selling time and costs, and accelerate successful sales outcomes. “Social selling” while new and popular, doesn’t yet represent a significant breakthrough in the way B2B sales people sell. As currently applied, social selling is primarily a different (and hopefully more efficient way) to research buyers, to network, and to conduct some initial touches. In reality, and almost by definition, most sales people have never really used content to sell. Two supporting reasons for this are the traditional lack of sales ready, customer relevant content, and poor ability to find content for specific...
  25. Need Better Content? Define Your Use Case Requirements

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    Perhaps you’re the sales leader, and your sales people lack the content they need to sell effectively in this age of online, self-educating, stealth buyers. Or, perhaps you’re responsible for lead generation and demand management, but you lack effective education-oriented nurturing content to support your desire to deploy multiple persona, stage and industry relevant nurturing campaigns. You might manage channel sales and your partners regularly complain they lack channel appropriate content to fuel their lead gen and selling activities. Or, you are accountable for any number of other content dependent, customer engaging groups across your organization. Your inventory and budgets are starved for the customer relevant content you require. You each know the performance of your group suffers due to poor, missing or impossible to find content for key situations.  Yet your organization is cranking out more content than ever before. What’s going on? More importantly, what can you do...
  26. Customer Facing Content as a Conversation

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    The Four Cs of Content Marketing I’ve written about content as more, and different than, format. While working with clients recently, I’ve heard them wrestle with questions about what content to create, and how to make priority decisions. I think some deeper distinctions about content can help here. When I consider content work, I think about the Four Cs of Content: Conversation Context ContentS Container  Notice that container — format — is my last consideration. This is a big change from the traditional approach to content creation. Typically, format, as in “what do you want to create?” is an early consideration. For example, your approach as well as resource and vendor selection might depend greatly on whether you want to create a blog or whitepaper, PowerPoint or video. This thinking and approach is too limiting for today’s content requirements and challenges. Start with the Conversation Thinking about customer facing content as...
  27. Information and Content Are Strategic Imperatives for B2B Organizations

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      Most business enterprises engaged in B2B selling have adopted content marketing as “the only marketing there is.” (Seth Godin) B2B selling typically starts online, through email or a phone call/voice mail — through content. They are doing so because the right information, packaged and delivered through the right content is the key enabler for tactics that execute a customer-centric go-to-market strategy, especially: Inbound marketing Automated demand management with lead nurturing Social marketing and selling Sales enablement These tactics are primary drivers for 4 top strategic enterprise goals: Revenue growth — especially organic growth through new customer acquisition and channel success Cost reduction — especially high enterprise selling costs Acquire data on buyers and customers — feed predictive analytics Compelling customer experience — from initial engagement in the buying process, through the ongoing relationship to optimize value of purchased products or services, to a desire for more products/services — through renewals, cross or up-buying and referrals....
  28. Information and Content Strategy Beyond Marketing and Websites

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      What is Content Strategy? The problem with common words, and word combinations, is we all assume our definitions and interpretations are universal. This is certainly the case with content strategy. Since the concept “strategy” is challenging in itself, it’s no wonder content strategy seems to mean so many different things to different people. We’re back to the blind men holding the elephant metaphor. At the Intelligent Content conference (ICC) this reality was in full display.  Until I questioned the elephant on the table, everyone seemed to nod knowingly as the term “content strategy” was bandied about. I appreciated Kristina Halvorson (@halvorson) when she acknowledged she has been giving this topic deep consideration lately. With respect to the rest of us, if Kristina is doing this, we better pay attention. We do have good foundational guidance in both Kristina Halvorson’s book Content Strategy for the Web, and Ann Rockley and...
  29. What is Content?

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      What is content? Before you dismiss this question out of hand, please consider my main points. Most people think of content in two primary ways: type (or category, such as documents, presentations, case studies, product sheets), or format. Ask about this in your next planing meeting.  You see this regularly in graphics that suggest how to align content to buying stages. Consider the universally recommended prescription to define requirements for each stage of the buying process. The graphic below from SiriusDecisions is a common framework. The problem is, definitions based on formats doesn’t in any way inform creators about how to produce the assets. Users are often unclear why and when they would use it. This weak model leaves everyone thinking, “we’ve defined our requirement” (as type, category or format) but in fact, haven’t defined anything truly useful. We’ve found it more useful to think about three elements that...
  30. IDG On Connecting the Dots Between Content and Sales

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    The opening lines, and most of the lines that followed, really grabbed my attention: “Marketers spent more than $40 billion on custom media in 2011. B2B marketers are allocating one-third of their budgets to content marketing, and more than half plan to increase content marketing spending in 2013. However, as many IT marketers are discovering, content marketing is a complex practice that requires insights not just into what type of content to develop and deliver, but when and how to deliver these assets to ensure maximum engagement.”   This IDG Enterprises report is the result of a survey of 1,025 IT decision makers to “to gain a better understanding of the role content consumption plays in the purchase process for major technology products and services.” I believe these insights apply to most content marketers today, and soon to all, even in lagging industries. My first observation is this is the...
  31. 7 reasons an internal slide library is an imperative

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    PowerPoint management isn’t sexy, but it is a productivity and effectiveness enhancer. In many organizations PowerPoint is a lingua franca. It is a primary way knowledge is captured and shared. Where are slides created in your company? Marketing (marcom, product marketing, field marketing), multiple vendors or contractors, training, field sales and pre-sales, executives — almost everyone creates slides. How well are they shared? How easily can you find the slide(s) you need. Everyone manages PowerPoint. Most manage it poorly. PowerPoint is typically managed as a document. But we are often looking for specific SLIDES. We want the most up-to-date slide version. We also want shows that closely fit our specific presentation situation. Custom assembly, while necessary, requires time, effort and knowledge. What if we can access and leverage the best versions for each situation? In repeated buyer surveys, purchasers want more visual content. They prefer whitepapers with more visuals. Content...
  32. Got “content” challenges? Apply the problem-cause model

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      Serious practitioners of content marketing inevitably face significant content challenges. But sales professionals do as well — especially to conduct effective change conversations with customers. Surveys, as well as client discussions about top content challenges, reveal the operational nature of the underlying causes of many of content related problems. Operational Issues However, I seldom see content strategy guidelines address operational issues. This is a major shortcoming of current thinking. Content strategy and planning for content marketing is a different and complex task for most newcomers. But if you look at the challenges early practitioners have faced, you will want to figure this out quickly. One of the most useful models we use we call the “problem-cause model”. Like many powerful ideas, this idea is simple. But work with it and you will experience important insights that will help with your content strategy and execution. Problem-Cause Model Explained In this...
  33. 35 Days to Great First Sales Meetings

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      35 Days to First Conversation — do the math For prospects who actively engage your content, assuming a two day lag in viewing, here is a possible sequence to your first call appointment (elapse time not work days) (“your mileage may vary”): Day 1 – send initial invitation touch with vmail call Day 3 – prospect views email content Day 5 – send Touch #2 automatically, no call Day 7 – prospect views content Day 14 – send Touch #3 mail, vmail call Day 16 – prospect views content Day 23 – send Touch #4 mail, vmail call Day 25 – prospect views content Days 25, 26, 27 – email & call to request introduction conversation Day 35 – have first introduction call For a detailed, comprehensive explanation of each step, download this document.  
  34. What “Job” Do You Want Content to Do?

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      Marketing professionals who are trying to understand the principle behind content marketing can take a lesson from Clayton Christensen of the Harvard Business School and his “jobs-to-be-done” marketing ideas. This core Christensen idea is presented in the HBS Working Knowledge article, Milkshake Marketing. The article describes a fascinating study his team conducted on behalf of a fast food chain that wanted to improve milkshake sales. The company initially applied a typical market research approach before it engaged “one of Christensen’s fellow researchers, who approached the situation by trying to deduce the ‘job’ that customers were ‘hiring’ a milkshake to do.”   Parallels Between Product Design and Content Strategy Consider this comparison between product design and content strategy. Both product design and content share similar problems. Product design challenges are revealed in the low success rate of new product introductions. Marketing content issues are revealed in the low usefulness to marketing campaigns, sales...
  35. Keeping PowerPoint in Perspective

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    A recent New York Times article — We Have Met the Enemy and He is PowerPoint — is the latest in a (seemingly) never-ending series of articles deriding the tool. This is a good opportunity to move from the “cool” perspective of bashing PowerPoint, to consider it’s significant possibilities — even for content professionals. For over twelve years we have recommended a different perspective. Rather than view PowerPoint as a bullet-oriented presentation tool — it’s initial purpose — we suggest viewing it as a business graphic development, and even general communication tool. Training organizations have long embraced PowerPoint as a foundation for e-learning. Where would marketing webinars be without PowerPoint? As a production tool for general business people, nothing beats it and that’s why it’s so pervasive. But what of more “professional” users? A Tool for the Content Marketing Professional Consider the following marketing and sales content requirements facing most...
  36. Second Voice Vignettes for Telesales and Prospecting

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    As a sales professional, telephone selling is a key element of my sales job, especially in the critical, initial stages of prospecting and engaging new customers. For many sales people this is a frustrating, time consuming, low probability of success activity. Here’s an approach that significantly improves your odds, provides value to your prospects, gives you important feedback and, for now, will clearly differentiate you from other sales people. I’ve been thinking about the binary nature of sales prospecting and cultivating initial customer relationships. Consider, with most sales calls: We either connect, or don’t Leave a voicemail, or not Send an email, or not The prospect answers, or doesn’t Is willing to talk, or not Is interested, or not Is willing to meet, or not Is the right person or not, etc. Of course, the odds of a favorable outcome for each option don’t favor us. But what if there...
  37. (Inside) Sales Needs Visual Support for Key Conversations

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    In the B2B complex sale, more selling is occurring over the telephone than ever before. This ups the ante for effective visual support that makes it easier and faster to communicate important points. But visual support also helps customers convey those points to colleagues, usually without sales rep assistance. Whether part of a formal inside selling function, or as direct sales people working in the early stages of the customer engagement process, phone meetings and conference calls are the norm, not the exception. Phone-based sellers can dramatically impact their customers and their sales effectiveness by delivering visual support to voice conversations either just before the call through email, or with live web meeting technology. For a decade we’ve heard from companies like Webex and Citrix that web meetings can give sales people a better way to conduct sales meetings without travelling to meet with customers. Well, maybe, but I find myself...

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Resolving the number one unconsidered cause of low B2B sales and marketing performance, and revenue growth …
… the inability to deliver effective knowledge, conversations, and situation-specific information (content), in context, at scale
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