1. Why You Need a B2B Sales Content Strategy

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      If you sell the way you did 10 years ago, you don’t need a sales content strategy. There’s little strategy required to tell people about your company, products, features — just don’t forget those benefit statements! But if you’ve truly adopted a customer-centered sales philosophy you know you have new requirements. The new realities of selling to self-educating, digital era buyers has made having the right content an essential tool for sales professionals. The right content addresses every key buyer decision point throughout the customer engagement process. The importance and complexity of this requirement demands a strategy. Sales people need content to sell In B2B sales, especially a complex, considered or value sale, sales people still generate most of their sales “leads.” They develop virtually all sales opportunities. As it is for marketers, content is essential to capture prospect attention and generate interest. For sales people, tracking prospect content consumption indicates interest,...
  2. B2B Sales Content Strategy

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        When it comes to content and strategy, few people share a clear and common meaning of each word. Put them together, and what you have is downright perplexing. This is a sales content strategy guide for the perplexed. It is for people in marketing and sales who must collaborate to get these strategic assets right. (See Content is a Strategic Imperative for B2B Selling Organizations) The linked articles below are integral to a complete understanding of how to develop, document and execute an effective sales content strategy. First, a few definitions. Content For this article we are talking about sales content. More specifically, we’ll focus on B2B sales that are defined as complex, considered or value sales. “Content” includes sales messages, conversations, and stories which comprise what we refer to as the “contentS” of the media that package and deliver them. So content also includes conversations delivered by...
  3. How to Define Sales Use Case Requirements for Your Sales Content Strategy

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      The design point for your B2B sales content strategy must be your buyer’s engagement model, mapped against your sales strategy. Fundamentally, it must be conversation centered. Without well-defined and documented sales use case requirements, effective sales content strategy is not possible. Rarely do we meet companies that have even considered this, let alone defined and documented specific requirements. You can find an introductory explanation of this idea at Need Better Content? Define Use Case Requirements. This post will step you through a process to define and document requirements. Pre-requisite to use case definitions are two competencies we identify in our 6 Competency Framework for Business Level Content Strategy. These are Understand Audiences and Buyers Competency and Conversation Support Competency.  Essentially, sales use case requirements define the purpose and context in which sales content will be used. Sales Use Case Requirements Context The general context for your use case requirements are: Who’s...
  4. Marketing Professionals Constrained by Content Strategy and Operations Accenture State of Content Report Reveals

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      Don’t be distracted by the hyperbole associated with this important Accenture report on the state of content. “Marketers are drowning” in a “tidal wave of content,” are phrases from the press release and early articles that have picked this up. This is intended to create resonance and attract attention. As it should. Volume of content is a symptom. It’s not the problem. A related symptom is the insipid debate “quality vs. quantity” of content. This indicates marketers haven’t clearly identified the core causes of their many content related problems. This report should help. It’s also an important resource to share with your executive management, including your CEO. Donna Tuths, global managing director, content services at Accenture Interactive, is the author of the report. “The problems marketers are pointing out are symptoms of a broader issue. There is a finite amount of content you can create and manage using current approaches.”...
  5. Understanding the True Cost of Content in B2B Organizations

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      There’s a familiar expression used to describe some people. They “know the cost of everything, but the value of nothing.” When it customs to B2B marketing and selling content, it appears most organizations don’t know either. The rhetoric of “data driven decisions” has become a business imperative and key B2B competency. In addition to being a driver of marketing and selling outcomes, content plays a critical role in acquiring data on customers, buyers and other key audiences. Given the strategic imperative of content in the digital age, and the significant, mostly hidden spend on content, this new reality warrants executive action. Research from the analyst firm SiriusDecisions (B-to-B Content Creation Costs and Outputs) shows B2B organizations are challenged to identify their true content spend. Even SiriusDecisions was surprised by the results. They discovered total customer content spend was anywhere between 3 and 10 times known spend.   Framework to Identify Your...
  6. Reframing Content ROI and the Case for B2B Content

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    Despite a plethora of articles recommending methods to determine content ROI, this continues to be a hot and confusing topic for many B2B marketers. Why is this? There are different purposes and uses for ROI. Content performance, at an asset or campaign level, is typically the way marketers think of content ROI. While difficult to measure, marketers need performance measures to tweak execution. But don’t confuse performance with ROI. Asset and campaign performance measures are not useful for an executive level business case. It’s too granular. It doesn’t align with executive business parameters, or inform the kinds of decisions they make. It also doesn’t convey the magnitude, importance and urgency of the matter. It doesn’t show what’s possible. Marketers think with a traditional expense justification mindset rather than an investment mindset. We’ve written here about the misunderstanding between investment and expense. A Content ROI Investment Model An investment mindset for B2B content speaks to three...
  7. Elevate B2B Content Strategy to Business Level Execution

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    B2B Content Strategy for Messages, Conversations and Content This post speaks to why B2B organizations should elevate content strategy from siloed functions to the business level, with executive accountability. This is about content that addresses external audiences we generally refer to as “customers”. B2B CEOs, CFOs and Sales leaders have a lot at stake in getting this right. But first let’s acknowledge a reality: if you’re a “middle age” executive, it is highly unlikely you have experience using content as a strategic asset. Content has always been considered and treated as an expense for tactical support. This has resulted in limited thinking about the role, contribution and possibilities of customer content. Digital realities have changed this. (See McKinsey, Measuring the full impact of digital capital.) Some of the top reasons you need to adopt a business level content strategy are: Content is a strategic imperative because it is a primary...
  8. B2B Customer Content Operations Manifesto

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      The custom content business is a difficult business. It’s a difficult business due to the economics of the underlying content operations model, as well as poor inputs from inefficient clients. If you’re a B2B CMO pursuing content dependent strategies such as content marketing, automated lead generation and nurturing, sales and channel enablement (among others), you are now in that business. Agencies and production companies that produce good work products, and are profitable, do so by exploiting poor inputs and inefficient clients. And clients pay dearly for this. The primary mechanisms they use to do this are to charge for: Strategy Creative Retainers (agency of record or annual contracts) Change orders These mechanisms are not available to you with your internal content operations. Which means you’re left with all the negatives. This is why you (and most content marketers) struggle to: produce a constant stream of audience (buyer) relevant content … in the many...
  9. Getting B2B Content ROI Right

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    In this digital era, the nature and role of customer content has new meaning and significance. Content is a strategic business imperative because it is a key driver of top business and functional objectives. Poor performing content lowers outcomes. Misunderstanding content ROI elevates risk of poor decisions about content strategy and investment. The risk to senior executives in B2B selling enterprises, of not taking a strategic perspective on customer facing content, impacts their decisions about top business objectives: New customer acquisition and revenue growth Sales and marketing productivity, and lower selling costs Data acquired about buyers, customers Consistent delivery of an exceptional customer experience. But most executives have never given serious consideration to customer content as a business asset. It has always been the tactical responsibility of knowledge and creative people. One executive expressed what I most often hear: “What is content anyway? Collateral, right?”  (See What is Content?) Most senior executives are still...
  10. Business Trends Indicate Need for Enterprise Content Strategy and Operations Management

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    Content Header Target Audiences:  VP of Marketing / CMO; CEO/CFO; Marketing / Content Operations head Purpose:  Provide insights from business analysts on important trends that impact business, marketing and content strategy: the digital enterprise, digital marketing, content and content operations, and their implications for business strategy Raise awareness of the need for enterprise content strategy that is different from traditional marketing content strategies for websites and content projects Support the case to execute content strategy through a new, leveraged, more efficient, content supply chain operations model. Topics:  Content is a strategic imperative and driver of top enterprise objectives. To meet new requirements, challenges and business imperatives, businesses must embrace a new content (digital) mindset. Businesses need a content strategy that goes beyond marketing, websites and content projects. This must support ALL customer facing, content dependent groups, including sales, sales training, customer service, HR (talent acquisition), and the sales channel. Organizations must execute content strategies...

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