1. It’s (Past) Time to Make Content Marketing Intelligent

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    This isn’t just a cute phrase. Long time, serious content practitioners, the technical pros in this business, use the term “intelligent content” deliberately. So much so it’s the name of their conference. They also call themselves “content strategists”. Given the importance – and confusion – of content strategy for content marketers, I wanted to see for myself what could apply to our content operations practice. So I attended the conference. I learned these are the people who, in some important ways, are technically ahead of many content marketers. They are paving the road for us. They come from the technical publication world. But for over a decade they have been applying their principles and practices to websites. These have serious implications for content marketers. What is Intelligent Content?  “Intelligent content is structurally rich and semantically categorized and therefore automatically discoverable, reusable, reconfigurable, and adaptable.” From the conference website, along with...
  2. Define Your Customer Engagement Content Use Case Requirements

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      When it comes to creating customer facing content, how are decisions made at your organization? Without well defined and documented content use case requirements, at each functional level, but ideally at the business or enterprise level, organizations experience reduced efficiency, effectiveness, and a lower return on content investments. How can you prioritize investments and creation efforts without this input? How can you map and assess your customer facing content? How can you be clear about the specific purpose of each content work product? Unfortunately, this work is seldom done, even at functional levels. The objective of a content publishing operation is to get the best performance from customer facing content, output from resources, time and effort, and return on content. In the vernacular, we’re all trying to do more with less. As demand for content scales, this is becoming more critical. Pre-Produce Content A key principle of a content publishing process is to...
  3. Avitage Master Content Publishing Briefing

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    Through our consulting projects and content workshops, many people have asked us for copies of our content publishing briefing to share with colleagues and executives. Taking a page from Tom Peters, we’ve published our Master Content Publishing Briefing on our SlideShare channel, and it is available to download. You can share this page link, or links to the Slideshare PowerPoint version or the video version below. Segments in this show address: Why Content Publishing Content Requirements and Challenges marketer face Publishing Process versus the traditional Production process A Specific Content Project Example A Model for Applying the Publishing Process to All Content Projects This is the native PowerPoint version. It contains extensive builds and audio with each slide. When you play the PowerPoint as a slideshow (outside of SlideShare) the audio will play and slides will advance automatically. For preview purposes, we have included the video version below as well (18...
  4. But it is so easy to Buy Technology

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    The message has been the same for more than two decades.  It is easy to buy technology.  All you have to do is write a check.  Getting the technology to deliver results depends on the strategy, the vision of how a new process will be enabled, and an understanding of the skills required.  The technology industry is littered with sad stories where technology got ahead of strategy.  It appears marketers are still learning this lesson. In the past month I have been in two conversations with marketers from Fortune 100 companies about the increased demands for content by their organizations.  In both cases demand for video content had become a priority as well as a concern because of the cost.   The first thing these marketers wanted to talk about was new technology platforms that support video production.  They spoke as if the technology platform was the most important capability.  They...

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