1. Use Knowledge Delivered Strategy to Define and Show Content Value

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    A Different Approach to Content Strategy and Justification   B2B content marketers must continually defend budgets and tactics, especially content investments, by proving performance. This is part of a persistent struggle to raise marketing credibility and awareness of its impact in the business. Too many executives, and especially the sales organization, still don’t see it. You create and deploy content to many constituent groups and users. They deliver those assets in many ways through a variety of channels and mechanisms. You work hard to figure out how to track and measure asset performance and business impact. This is not a simple challenge. But content ROI must be proved. Or does it? What if you change your approach to “proving the value of content”? What if you flip the process?   Knowledge Delivered Strategy Applied The Knowledge Delivered strategy is explained here in greater detail. This approach to content strategy and...
  2. Knowledge Delivered

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    Our theme this year is Knowledge Delivered. Why? We are all knowledge workers. Knowledge is actionable information. We operate inside organizations where knowledge creates value and competitive advantage. This makes information, knowledge and content strategic imperatives for any business. But we have a knowledge delivery problem.  Knowledge is locked away inside people’s minds, in content, within repositories, within systems. This inevitably makes it static, only moving toward out-of-date. When knowledge is needed, users must be aware of that need, know that it exists and where, have the time initiative and skills to go find it, and access permissions to complete the effort. To be a useful and usable asset knowledge must be delivered — when, where and in the right context. This works best when organizations incorporate the right knowledge, learning, communication support, and high-value content into daily activities and operating systems. To do this you must free knowledge from containers, so it can be delivered to cause action. This is a foundation...

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